Frequently Asked Questions
Your Questions answered
General Motel Information
You will be asked to comply with our House Rules when signing our registration card and supplying us with a credit card imprint. You will responsible for the actions of all guests or visiting your unit and the property.
House Rules
Booking & Cancellation Policy
When you ask us to reserve a unit, it is, “pulled off the shelf”. Reservation requests from other parties are refused. A deposit equal to the first night stay + tax is required at time of booking via major credit card (Visa, Mastercard or American Express). Deposit will be refunded minus a $50.00 plus tax fee per unit reserved when cancellations are made more than 7 days prior to the check in date. (30 days in the case of the Fisherman’s House vacation rental). No refund will be made when cancellation, date change or unscheduled early departure is made 7 days or less prior to the check in date or the guest does not arrive on the specified arrival date, unless we can rent the unit for all the booked nights. Early departures may be required to pay the entire cost of the stay, if the unit cannot be re-booked, if cancelled while in house. Should your trip be interrupted due to illness or family emergency, this cost can be covered by trip cancellation insurance if you purchase it. (30 days in the case of the Fisherman’s House vacation rental).
Check in & Check out Procedure
CHECK IN: 4 PM – 9 PM Please call or email on the day of arrival to make arrangements for the key if arriving late. The office at West Coast Motel on the Harbour (279 Hemlock street) closes at 9 PM.
CHECK OUT: 10 AM – Late check out is unavailable, however we do offer baggage storage and after free after check out showers (with towels, soap and shampoo provided).
Quiet Time
Quiet time is from 9PM TO 9AM. No unregistered guests after hours or behaviour disturbing others will be tolerated.
Smoking Policy
Smoking is permitted outside only, away from open doors and windows to avoid smoke smell in your unit or the smell disturbing other guests. Cigarettes must be disposed of in outdoor receptacles provided. $250.00 smoking charge + damages (burns) + lost room nights (minimum 3 nights) + applicable taxes will be charged to your card for smoking or disposing of your cigarettes inside. The unit will be restored to non-smoking status at your expense. Your minimum bill will be close to $650 and can top $2000 if carpeting, beds or furniture are burned! Properties that permit smoking inside are available in town – please ask us!
Bear-Aware Practices
We expect our guests to participate in “bear-aware” practices during their stay with us in Ucluelet. Several bears are put down each year in town due to bears becoming habituated with humans. To avoid this, please note that your coolers, BBQ’s, garbage or any other items that may attract our bears must be stored inside your vehicle or the suite. Fishing gear and fish catch may not be brought into your suite or left outside. If your visit to Ucluelet involves sport fishing, please ensure that you have made arrangements for storage of your catch. Options are with your fishing charter captain, in your enclosed vehicle or bringing them to either of the 2 companies here in town that can vacuum pack and freeze fish.
Frequently Asked Questions
Are you children friendly?
Most units are child-friendly. However there are some exceptions: the West Coast units with balconies. Sorry no children under 12 in these. There are ground floor versions of the West Coast units, without balconies, that are child-friendly.
Is there any place to eat in Ucluelet?
Yes!!! 20+ restaurants and counting. Walk to all of them.
Is there room service?
No, we do not have a restaurant on-site. There are many restaurants within walking distance. We do sell bottled water from our front desk.
Do you have a BBQ?
Yes, we even have a cook shack that is contained outside area with BBQ, meal prep area, sink, smoker and crab pot. Guests are welcome to use the facility while staying with us.
Do the kitchen units come with dishes?
Yes, we have fully equipped kitchens with all of your dishes, glasses, pots, pans etc.
Is there a place to buy groceries?
Yes! We may seem like a small village but we have a Co-op grocery store where you should be able to find everything you need and a small corner convenience store. The store closes on “small town hours”, usually at 7 pm.
Will I have a hot tub?
No, but we do have a heated indoor pool and a DRY cedar sauna that is great to warm up in after a day of fishing or surfing at the beach. Plus, a 3000 sq ft (Gold’s Gym sized gym!).
Is there guest laundry?
Yes, we do have guest laundry on-site. Open 9AM to 9PM daily. Change and laundry soap available through the front desk. Our laundry room also functions as a “dry-room”. In-house guests with wetsuits or wet rain-gear can store this gear in the laundry room overnight. Our laundry room has an additional heat-source and will help make your gear warm and dry for use the next day.
Do the units have private washrooms?
Yes, all of our units come with a private washroom with sink, toilet and shower. All units, except the Euro Sleepers come with a full tub, as well.
Do you have internet?
Yes, we offer Free High-Speed Fiber-Optic internet to our guests.
Can you surf in Ucluelet?
You can’t surf right in Ucluelet, but it’s only a 10 min drive away at Wickinninnish Beach/Long Beach. Rentals and surf lessons are available at local surf shops. We do have packages and discounts that can be arranged through our desk and you will have some savings by booking through us.
How long from Ucluelet to the ferry?
If you are arriving from the departure bay ferry terminal in Nanaimo you are looking at a 2 1/2 – 3 hr drive to Ucluelet. If arriving by ferry from Victoria then you are looking at 4 -4 1/2 hour drive to Ucluelet.
How far away is Tofino?
Ucluelet and Tofino are 42 km apart and about 30-45 min drive.
Can you rent a car in Ucluelet?
Yes, but not right in Ucluelet. You can rent cars from Budget which is located at the airport between Ucluelet and Tofino. You can arrange your booking prior to your arrival by contacting budget directly.
Do you have a boat dock?
No, but we are located steps from the government marina where you can receive moorage. We do have a place to store your trailer, if needed. Call the harbour master at 250-725-8190 to arrange moorage.
Is there daily housekeeping?
Yes we offer a daily service if requested within the time frame that our housekeepers are here.
Will I have an ocean view?
Yes, we have a beautiful view of the boat harbour from some, but not all of our units. We are just a few metres from the harbour. See room descriptions for more details.